fk44 Privacy Policy

1. Information We Collect

When you register, access, or interact with fk44, we may collect the following categories of personal data:

• Identity information: full name, date of birth, gender, and a government-issued ID (National ID or passport) for KYC verification purposes.
• Contact information: email address, mobile phone number, and city of residence (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: transaction history, deposit and withdrawal records processed via bKash, Nagad, Rocket, Upay or supported bank channels.
• Technical data: IP address, device type, operating system, browser type, session timestamps, and approximate geolocation.
• Gameplay data: game history, betting activity, bonus usage, and session duration on cricket betting, slots, and live casino games.

2. How We Use Your Information

fk44 processes your personal data only for clearly defined, legitimate purposes. We use your information to:

• Create and manage your fk44 account, including identity verification (KYC) to comply with responsible gaming obligations.
• Process deposits and withdrawals securely via bKash, Nagad, Rocket, and other supported payment partners.
• Deliver customer support, respond to inquiries, and resolve disputes in a fair and timely manner.
• Send you relevant promotional communications, bonus offers, and tournament updates — only where you have opted in to receive such communications.
• Monitor for fraud, money laundering, and abuse to protect both our players and the integrity of the fk44 platform.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity: processing required to fulfil the service agreement between you and fk44 (account creation, payment processing, game access).
• Legitimate interests: fraud prevention, platform security, responsible gaming monitoring, and improving the user experience for all fk44 members.
• Consent: where you have provided explicit consent, for example when opting into marketing emails or SMS updates about promotions.

4. Sharing Your Information

fk44 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share data only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners solely to complete financial transactions you initiate.
• Technology service providers: hosting, analytics, and security vendors who process data on our behalf under strict confidentiality agreements.
• Legal authorities: when required by applicable law, court order, or regulatory request, we may disclose information to the relevant authorities.

Any third-party partner receiving data from fk44 is contractually bound to use it only for the specified purpose and to apply appropriate security safeguards.

5. Cookies and Tracking Technologies

fk44 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and understand how players interact with our platform. We use three main types of cookies:

• Strictly necessary cookies: required for the platform to function correctly, including login sessions, security tokens, and payment flow integrity.
• Performance and analytics cookies: anonymised data that helps us understand page performance, feature usage, and potential technical issues.
• Preference cookies: store your chosen language, display settings, and other personalisation options to make your sessions more convenient.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect certain platform features.

6. Data Retention

fk44 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable laws and regulations. Account information is generally held for the duration of your active account plus a reasonable period thereafter to resolve any outstanding queries or disputes.

Financial transaction records are retained for a minimum period as mandated by financial regulations. Once data is no longer required, it is securely deleted or anonymised.

7. Data Security

fk44 employs industry-standard security measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure data storage with access controls, regular security audits, and staff training on data protection practices.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your fk44 account and to contact our support team immediately if you suspect any unauthorised access.

8. Your Rights as a User

As an fk44 user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any information we hold is inaccurate or incomplete, you may ask us to correct or update it.
• Right to erasure: in certain circumstances, you may request that we delete your personal data, subject to our legal retention obligations.
• Right to restriction: you may ask us to limit the way we process your data while a dispute or correction request is being resolved.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all verified requests within a reasonable timeframe, typically within 30 days of receipt.

9. Third-Party Payment Providers

To process deposits and withdrawals, fk44 integrates with trusted third-party payment services including bKash, Nagad, Rocket, and Upay. When you initiate a financial transaction, you will be interacting directly with these providers' systems, and their own privacy policies apply to data processed within their platforms.

fk44 does not store your full mobile banking credentials or PIN numbers. We receive only transaction confirmation references necessary to update your account balance.

10. Children's Privacy and Age Restriction

fk44 is strictly an adults-only platform. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. By registering on fk44, you confirm that you are aged 21 or above. If we discover that a user is under 21, their account will be immediately suspended and any associated data will be deleted in accordance with applicable law. If you believe a minor has accessed our platform, please notify us at [email protected] without delay.

11. Changes to This Privacy Policy

fk44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of fk44 following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed.

12. Contact and Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fk44 handles your personal data, our support team is available to assist you. We are committed to addressing all privacy-related enquiries promptly and professionally.

Email us at: [email protected]